THE
WORKS

Web Design & SEO

THE
WORKS

Web Design & SEO

Web Hosting Redefined

VIP Website Hosting. Based in Glasgow.

VIP Hosting. Based in Glasgow

Are you looking for the best web hosting in Scotland? You’re in the right place.

Our hosting is for you if

You need a reliable host to manage and look after your website

Your website has problems like downtime (going offline), slow speed, security issues and “hacks”, error messages, delivery issues, missing pages, broken layouts and other glitches that need fixed

Your current host is slow to respond, or never gets around to fixing issues

You want to make updates or improvements to your website, but don’t want or need a full website redesign

Rock solid hosting

The core of our service is a high quality, beefed up web hosting plan designed specifically for small businesses. Here are some of the primary features at a glance:

Above and beyond

Beyond providing fast, reliable hosting, we actively manage and maintain all aspects of your website. With a few reasonable exceptions, we can take care of anything you need.

We’re much more than just another host; consider us a part of your team. We’ll make sure everything is running smoothly, and be there to help with whatever you need, whenever you need it.

Is your hosting slowing down your business? Get in touch today and we’ll even migrate your website over for free.

Why choose us

Errors, broken pages, slow loading, out of date information and other signs of a neglected website can reflect poorly on your business.

If you have a website that represents your business online, having a proactive and responsive host is essential. That’s where we come in. We know the problems small businesses face, and have designed our hosting service around them.

Here are some of the key elements of our service in more detail, so you can understand what we do and why, and how it benefits your business.

Solid hosting starts with the fundamentals.

For every extra second it takes your website to load, another 10% of people will give up and leave. That’s a massive number. Therefore, getting page load times as fast as possible is a priority for every business.

When someone visits your website, data needs to physically travel back and forth between the visitor’s device and the server. The issue is that most data centres are located in the USA, which means your data needs to take a 5,000 to 10,000 mile trip around the world – significantly impacting load times for your visitors in the UK.

All other things being equal, you get the best performance when your website server is physically located in the same country. If you’re a UK business selling within the UK, that means having a UK server. Simple, but often overlooked.

Straight off the bat, many customers notice an immediate improvement in speed simply from migrating their website to us, before any other optimisation actions are taken.

Professional email means email addresses ending at your business domain name, for example, @theworkswebdesign.com, rather than @gmail or @hotmail, instantly communicating credibility and professionalism.

It has been proven that customers feel more confident approaching a business online that has a proper email address. It increases trust, and makes a business look more credible. Professional email also allows owners to clearly separate personal and work life, assign email addresses to key employees or functions, set up autoresponders, filtering rules, signatures, and more.

Many hosts charge a fee per email address, which even with a small team and an enquiries line, can quickly add up. Not only do we include email with our managed hosting, we can help you set it up and configure it on any device or program. We also set up and monitor site functions that depend on email (e.g. forms, notifications) to ensure they are working as they should.

Backing up your website data on a regular basis is essential, because you never know what will happen – even with the best security measures in place.

Don’t all hosts include backups?

All hosts take some kind of automatic backup, but in many cases these are stored on the same server (or even the very same folder) as the website. These backups are not reliable. Imagine making photocopies of a really important document, and storing the photocopies in the same briefcase as the original. If you lose the briefcase, you lose the backups. What would be the point of that? Many hosts do the digital equivalent of this.

If the server is wiped, your data is lost with it. If you get hacked, you can’t trust the backups to be clean of the same malware infecting the main site. There is nothing you can do, except pay a specialist company a large fee to remove it, which is not even guaranteed. Or else you need to rebuild your entire site from scratch. Backup systems like this only provide a false sense of security. This is why we store full backups of your website remotely, off-site, where they can’t be compromised.

Standard hosts maintain the server environment the website software runs on, but they don’t maintain the website itself. Website software receives updates almost every day, and if you don’t keep on top of it, two things are guaranteed: parts of your website eventually stop working (e.g. contact forms), and your website becomes increasingly vulnerable to attack.

Aren’t updates automatic?

WordPress themes and plugins can be set to update automatically, but new plugin versions can conflict with other plugins, and break site functions in an unpredictable way. Support forums and Facebook groups are full of stories every day from people whose entire site has stopped working following an automatic update. 

As part of our website management schedule we perform safe updates, the best solution – manual updates with the ability to instantly roll back any changes that .

We provide all websites with an SSL certificate. This encrypts the connection between the server and visitor, and protects any data that visitors may send for example through a contact form. Sites without an SSL certificate warn users not to visit the site or fill out their information, and also receive a ranking penalty from Google. Many hosts charge people extra for SSL certificates then don’t even set them up. We take care of all this as part of your hosting plan.

We also run a firewall and antivirus (Immunify 360) at the server level, which scans and protects against attacks and malicious users. We also address common weak points – such as easy to break passwords, too many admin accounts and out of date (and therefore vulnerable) themes and plugins – as part of our onboarding and ongoing maintenance process. We can also help you audit the data your website is collecting and storing, so that your exposure is minimised in the event of a breach.

No security is bulletproof, but it’s about being aware of the issues and making it more trouble than it’s worth to breach your site. And ensuring that, if the worst happens, we can react quickly and be back online with minimal loss and downtime.

This is where our managed hosting really comes into its own. We are not passive hosts but active partners, here to help you get the most from your website. As part of our managed hosting, we can go in and make updates, changes and improvements as needed. It’s hard to list everything we can cover, so we have included a couple of case studies on this page so you can get a better flavour of what we can do.

Case Study

Perhaps you’re wondering exactly what kind of things we do beyond a typical host? We’ve popped up a couple of case studies on this page to show you.

Case study #1

A business getting Zero enquiries

We were contacted by a busy catering company whose website was giving visitors a security warning. Their inbox had also been very quiet lately, enquiries wise…

We migrated the site and installed a valid security certificate, immediately fixing the warning. As we proceeded to audit the site we uncovered that the contact form had stopped working some time ago due to an update – enquiry forms were not being sent to the owner!

Primary Goal: We fixed the contact form and set up reliable email to ensure delivery. Within 48 hours, enquiries resumed. Email delivery is now being monitored so that the owner can be certain they’re getting all messages from now on.

Secondary issues: We fixed alignment and layout issues throughout the site, missing images from a gallery of past clients, broken social buttons, and other small issues.

Development: In the months since, we added a signup form to connect to their email marketing software. We also added a couple of new pages for services, and a live feed of their instagram account to the homepage.

Full Hosting Features

Core features

Performance

Security

Email

And more

Case study #2

A High Traffic Seasonal Event

We were contacted by an events company for assistance with their website. Their website experiences a huge jump in traffic levels from October through to December. Last year the site had gone offline several times, with each day’s downtime costing lost revenue…

Setup: We migrated the site to our server, ensuring there would be more than enough capacity to handle the traffic, and set up caching to boost speed. With a question mark over security after the previous year, we installed a heavy duty security plugin on top of our usual firewall. We also manually audited and removed a large list of redundant plugins that were creating vulnerabilities while serving no function.

Beyond: As we continued the audit we discovered in the database that the newsletter field had never been connected properly to email, therefore the contacts never reached the mailing list. We were able to retrieve these and immediately download a list of 5,000+ extra people for the company to use in their marketing. At the same time we cleaned up millions of database rows clogging up the site, and implemented a retention policy to keep on top of records.

Support: As the busy period approached, we made countless content updates, tweaks and changes to the website, from the FAQ, gallery sections and sponsors, to embedding video and rearranging/rewriting pages. With a seasonal event there is no time to lose, so we responded very quickly (as always) to all requests. Finally we kept statistics throughout so that, for the first time, the client will be able to see not just their overall traffic, but the sources of that traffic (i.e. Google, Facebook, Instagram, etc.) to use this information to plan next year.

Contact us

If you are interested in our managed hosting or have any questions, get in touch and we’ll be happy to have a chat and see if we can help.